FAQs • New Rochelle, NY • CivicEngage

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New Rochelle, NY

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Why can't I hang my coat over my chair?: It is a tripping hazard to others. All coats must be hung on the coat rack in the lobby. Please put your name on the inside of your coat.

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Senior Services

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1. How do I make lunch reservations?: Registered participants can make reservations by phone, or when at the center by talking to Fran Campisi. Reservations must be made in advance, no later than 1:00pm the day before you wish to come. If you call after 1:00pm, you will be placed on the "waiting list" for HOT lunch only.

2. Do I have to pay for lunch?: There is a suggested $2.00 contribution if your monthly income is below 185% of poverty level ($1815 single) however the actual cost of the meal is $5.00

3. Can I bring my own food?: No. We are a nutrition site regulated by Westchester County Department Senior Programs and Services and State Office on Aging. Menus are approved by a registered dietician and provide 1/3 of the recommended daily requirements established by the Food and Nutrition Board.

4. How do I schedule a transportation pick-up?: Registered participants can schedule a pick-up by phone, or when at the Center by arranging with our drivers, Christine Amori or Connie Rosato. 24 advanced notice required

5. Do I have to pay for transportation?: Suggested $1.00 contribution each way for trips to the Center from home, and $2.00 each way for medical and shopping trips.

6. Do I need an Omnicard/Senior Park Passport to participate in activities?: Yes. An Omnicard/Senior Park Passport is needed for ALL Senior Center activities including classes, cards, mahjong, and trips (Some activities offer guest fee options at an additional cost).

7. How much does an Senior Park Passport cost?: For New Rochelle resident seniors, the cost is $40.00 for five years. Non-resident seniors pay $80.00 for one year.

8. How do I sign up for trips or classes?: Please see Mary-Ellen Costa or Sara Furlong.

9. Do I need an Omnicard/Senior Park Passport for lunch or transportation?: No. However you will be required to register (NAPIS) the first time you use our services. Also, you will not be allowed to participate in any of the events or activities at the Center.

10. What other services are available?: Information, assistance, and referral services on housing, health, insurance, and other benefits. Please see Debbie McLeroy.

11. Can I come to the Center if I am sick?: No. If you have a contagious condition such as persistent cough, colds, fever, skin infection, gastro-intestinal, or stomach virus, you may be asked to go home

12. Can I come to the center if I require an aide?: We are a site for independent seniors. If you need a personal aide, you must get pre-approval from the Executive Director.

13. Can I use the kitchen?: No. the kitchen is for STAFF ONLY. This is a Health Department regulation.

14. Why can't I hang my coat over my chair?: It is a tripping hazard to others. All coats must be hung on the coat rack in the lobby. Please put your name on the inside of your coat.

15. Can I leave my personal property at the Center?: No. We are not responsible for your personal property

16. Can I bring my shopping cart?: No. Shopping carts, luggage, duffel bags, coolers are not to be brought to the center with the exception of your personal pocketbook, and one small bag

17. Can I take home equipment, supplies, and/or materials from the Center?: No. Any taking or unauthorized use of Senior Center property is theft and will be reported to the Police Department.

18. Can I use my cell phone?: For the peace and enjoyment of others, you may only use your cell phone in designated areas (Card room or outside).

19. Is Wi-Fi available?: No. we are not a public hot-spot.