Storm Updates

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When adverse weather impacts our area, this page will have the latest updates and information.
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NEW RO ALERT February 12, 2024:
Accumulating snow and gusty winds are predicted for Tuesday, February 13. Before the storm, please park cars off-street to make room for plows. Free parking is available at New Roc City from 7PM Monday through 7PM Tuesday. South End trash collection on Tuesday will begin an hour earlier at 6PM, so please place materials curbside tonight. Public Works crews will begin salting this evening and plowing as snow accumulates. Report power outages to ConEd. For additional information visit newrochelleny.com/stormupdates

TIPS:
-Help plows by parking off street where possible.
-Exercise caution while traveling as roadways may be slippery
-Clear sidewalks and fire hydrants adjacent to your property 
-Don't throw snow into the street when shoveling around cars
-Place garbage curbside for pickup, not in the street
-If you lose power, contact ConEd directly at 1-800-75- CONED 

IMPORTANT NUMBERS & LINKS

EMERGENCIES: Call 9-1-1

NON-EMERGENCY NUMBERS
New Rochelle Police Department (914) 654-2300
New Rochelle Fire Department (914) 654-2212
New Rochelle Buildings Department (914) 654-2035

CONED
Report power outages directly to ConEd at 1-800-75-CONED

DOWNED TREES
Report downed trees to the New Rochelle Police Department (914) 654-2300

FLOODING CONCERNS
Report flooding concerns to Sewers & Drains (914) 235-3567 during business hours. After hours call NRPD non-emergency at (914) 654-2300.

VERIZON
Many FIOS network issues are due to lack of commercial power. As power is restored, Verizon teams are in the field getting a more accurate assessment of the damage and making necessary repairs. Residents are advised to report service issues to 1-800- VERIZON (800-922-0204).
 
OPTIMUM
If you are experiencing a service issue, there are four channels for reporting. Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue:
 • Visit optimum.net/support/outage
 • Message Optimum at optimum.net/chat
 • Send Tweet to @Optimumhelp
 • Call (866) 950-3278

VEOLIA
Report water issues to Veolia (877) 266-9101

nrready

Icy conditions - ENG

CONED:
Report power outages directly to ConEd at 1-800-75-CONED.

BE PREPARED

New Rochelle Ready - Preparedness resources

Get up-to-date forecasts: For a complete listing of weather alerts and forecasts, visit the National Weather Service website at alerts.weather.gov.

Sign up for NYS alerts: New Yorkers are encouraged to sign up for NY Alert, the State's free emergency alert system, at alert.ny.gov. County-by-county emergency information can be pushed by text or email.

Get local alert via phone, text or email, through our New Ro Alerts messaging system.
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