ParkMobile Pay by Cell 

Please Click Here to download the ParkMobile App for your Apple or Android Device  (https://parkmobile.io/)

Frequently Asked Questions (FAQ)

Are there Transaction Fees when using ParkMobile?

There is no cost to register or to download the ParkMobile App. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose. View our Memberships article to learn more about the different membership levels.

  • The transaction fees for this area are as follows:
  • Basic Membership - $0.35 per transaction
  • ParkmobilePro Membership - $0.30 per transaction
  • Corporate Membership - $0.30 per transaction

How will the New Rochelle Police Department know that I have paid for parking?  Will my payment show on the meter?

Parkmobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.

What are the Pay by Cell Zone Numbers in New Rochelle?


PM ZONE #

Garage/Lot/Street
6410New Rochelle Transit Center/ITC Roof Top
6411New Rochelle Transit Center/ITC Covered
6412
New Rochelle Transit Center/Zero Emissions
6413
New Roc City Garage
6416
Prospect Street Lot
6422
Skyline Garage
6423
Library Lot
6424
Library South Lot
6425
City Hall Lot
6426
Lawn Avenue Lot
6427
North Avenue at Thruway Lot (I-95)
6428
Union Avenue North Lot
6430
Bayard St. Lot @ YMCA
6442
On‐Street Parking (City-wide)



What is the New Rochelle specific ParkMobile phone number?

The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5730 (877 PARK 730). If you are parking in the parking areas in New Rochelle, NY and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn’t see your parking payment in that case.

What credit cards are accepted?

The credit cards accepted in your area are: Visa, MasterCard, and Discover

Can transactions in zones in this area be stopped? Extended? Why or why not?

You cannot stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.

You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven’t already chosen the maximum allowed. In order to extend a transaction, it must still be active and not yet expired. Example: if the maximum is 5 hours, and you chose 1 hour, you can then extend your session before it expires for up to an additional 4 hours. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.